FAQ

Frequently Asked Questions


Question: How do I find out the status of my order?
Answer: To find out the status of your order go to MYMELITTA, enter your Order Number and E-mail Address or contact our Consumer Relations department by e-mailing consumerrelations@melitta.com or by calling 1-888-MELITTA.
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Question: Who will be delivering my order, and how long will it take to receive it?
Answer: Your order will be delivered via UPS or USPS and shipped within 3 business days (Monday - Friday) from the time you place your order. You can expect your delivery in approximately 7 to 10 business days.
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Question: How much are Melitta's shipping and handling fees?
Answer: Melitta's shipping prices in the US are as follows: 

order total between $0 - $25 = $6.95 shipping
order total between $25.01 - $40 = $8.95 shipping
order total between $40.01 - $55.00 = $10.95 shipping
order total between $55.01 - $70.00 = $12.95 shipping
order total between $70.01 - $98.99 = $14.95 shipping
order total of $99.00 or more = 
FREE SHIPPING

(Excludes Expedited and Overnight ServicesExpedited and Overnight Service--Please call for rates)
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Question: How do I return a defective product?
Answer: For service or information concerning the following specific Melitta electric coffeemakers with these model numbers, please contact Melitta customer service at: 1-888-MELITTA or consumerrelations@melitta.com
  • 12-CUP FAST BREW COFFEEMAKER - #66336
  • 12-CUP BLACK DIGITAL COFFEEMAKER - #ME12CDB 
  • SUNCAFE COFFEE POD BREWER - #66353
For service or information on any other Melitta electric coffeemakers, grinders, kettles or frothers, please call our manufacturing partner, Hamilton Beach, toll-free at 877-293-9091, Monday - Friday, 8:00 AM - 4:30 PM, ET.
Or visit www.hamiltonbeach.com.
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Question: How do I unsubscribe from your e-mail list?
Answer: You may opt out of receiving e-mails from us at any time by e-mailing consumerrelations@melitta.com
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Question: How can I sign up for Melitta Direct office delivery service?
Answer: Shop Melitta.com; Add the products you would like to your Cart; Proceed to Checkout; Complete the Auto Ship information to receive automatic shipments.  

You can also contact our office coffee specialists by e-mailing consumerrelations@melitta.com (please include your city/state in the body of the e-mail) or by calling us at 1-888-MELITTA.
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Question: How can I get a standing order of coffee delivered to my home or office?
Answer: Shop Melitta.com; Add the products you would like to your Cart; Proceed to Checkout; Complete the Auto Ship information to receive automatic shipments.  

You can also contact our office coffee specialists by e-mailing consumerrelations@melitta.com (please include your city/state in the body of the e-mail) or by calling us at 1-888-MELITTA.
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