FAQs

Service

  

How do I find out the status of my order?

To find out the status of your order go to Login at the top of the page.
Then select Order Tracking at the top of the page.
Enter your Order Number and E-mail Address.

Or, you can contact our Consumer Relations department and a Melitta Coffee Expert would be happy to help you find your order status. You can reach our Consumer Relations team by emailing consumerrelations@melitta.com or by calling 1-888-MELITTA.

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Who will be delivering my order, and how long will it take to receive it?

Answer: Your order will be delivered via UPS or USPS and shipped within 3 business days (Monday - Friday) from the time you place your order. You can expect your delivery in approximately 7 to 10 business days.

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How much are Melitta's shipping and handling fees?

Answer: Melitta's shipping prices in the US are as follows: 

order total between $0 - $49.99 = $6.95 shipping
order total of $50.00 or more = FREE SHIPPING*

*Standard 3-7 day shipping 

(Excludes Expedited and Overnight ServicesExpedited and Overnight Service--Please call for rates)

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How do I find information or service for my Melitta electric products?

Answer: For service or information concerning the following specific Melitta electric coffeemakers with these model numbers, please contact Melitta Consumer Relations at: 1-888-MEL-ITTA (635-4882) or consumerrelations@melitta.com
12-CUP FAST BREW COFFEEMAKER - #6633612-CUP BLACK DIGITAL COFFEEMAKER - #ME12CDB SUNCAFE COFFEE POD BREWER - #66353*For service or information on any other Melitta electric coffeemakers, grinders, kettles or frothers, please call Hamilton Beach, toll-free at 877-293-9091, Monday - Friday, 8:00 AM - 4:30 PM, EST. Or visit www.hamiltonbeach.com.

* Melitta only handles service, returns and refunds for SunCafe brewers that were purchased from Melitta.

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How do I unsubscribe from your e-mail list?

You may opt out of receiving e-mails from us at any time by e-mailing consumerrelations@melitta.com

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How can I get a standing order of coffee delivered to my home or office?

Add the products you would like to your Cart on https://shoponline.melitta.com.
Proceed to Checkout. 
While in Checkout, select Auto Replenish and pick how often you’d like to receive your coffee. 
Submit your order.  
Sit back and let Melitta’s gourmet coffee come to you — your first order will ship within 72 hours.


You can also contact our office coffee specialists by emailing consumerrelations@melitta.com (please include your city/state in the body of the e-mail) or by calling us at 1-888-MEL-ITTA (635-4882).

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What is Melitta’s return and refund policy?

Melitta USA guarantees your satisfaction and we will replace or refund any Melitta product with receipt within 60 days of purchase (see Electrics Policy, below).

To seek a refund or replacement of a product, please contact Melitta Consumer Relations for detailed information:  1-888-MEL-ITTA (635-4882) or consumerrelations@melitta.com.  

Receipts must accompany request for refund or replacement.


Electrics Return and Refund Policy
Returns and refunds on electric coffeemakers, grinders, kettles or frothers fall under the manufacturer’s warrantee of 1 year. 

For information concerning the following specific Melitta electric coffeemakers with these model numbers, please contact Melitta Consumer Relations at: 1-888-MEL-ITTA (635-4882) or consumerrelations@melitta.com
12-CUP FAST BREW COFFEEMAKER - #6633612-CUP BLACK DIGITAL COFFEEMAKER - #ME12CDB SUNCAFE COFFEE POD BREWER - #66353* 
 For information on any other Melitta electric coffeemakers, grinders, kettles or frothers, please call Hamilton Beach, toll-free at 877-293-9091, Monday - Friday, 8:00 AM - 4:30 PM, EST or visit www.hamiltonbeach.com.

* Melitta only handles the service, returns and refunds of SunCafe brewers that were purchased from Melitta.

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What forms of payment are accepted by Melitta’s online shop?

We accept the following forms of payment: Visa, MasterCard, American Express, Discover.

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I used the Melitta Store Locator to try to find a product in a store near me, but it looks like it isn't carried nearby. How can I get my grocer to carry my favorite Melitta product?

Please print, fill out, and bring one of the following Product Request Forms to the Store Manager of your preferred Grocery Store. The Product Request Forms, listed below, are for Melitta products that are most often searched for using our Store Locator.

Coffee Pod Request Form 

Coffee Filter Request Form 

If the product you seek is not included on one of these forms, please contact ConsumerRelations@Melitta.com or 888-635-4882 for assistance.

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Why am I experiencing display errors of tech issues on melitta.com or shoponline.melitta.com?

If you area having issues with our website, please make sure that you are using the most up to date version of your browser. Older versions of Safari, in particular, do not support the Melitta Shop. Please update your browser/app.
If the problem persists, please contact us (consumerrelations@melitta.com or 1-888-635-4882) and note which device (ie, Mac desktop, Android Galaxy phone) and browser (Chrome, Internet Explorer). We apologize for any issues you are encountering and appreciate your help in addressing them.

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Products

  

Where does coffee grow?

Coffee grows in tropical and subtropical climates, from sea level up to 6,000 ft. It is found mainly in volcanic soil types, predominately between the tropics of Cancer and Capricorn. Coffee trees can grow to a height exceeding 20 ft. and will produce their best fruit yield for approximately 25 years. The coffee tree is self-pollinating, with Jasmine-scented blossoms. The trees produce a fruit called "cherries." Arabica beans make up 75% of all commercial coffees sold. Arabica beans require very special care and must grow on hillsides above 2,000 ft., with best results at 5,000 ft. Fertile soil with an adequate supply of essential mineral elements, temperature, moisture, friability, pH, drainage and degree and orientation of slope are important. Volcanic soils are favorable for coffee. With frost the trees will die, but they cannot take extremes of heat either. Ideally, rainfall should be between 60 - 100 inches of water per year, with a peak wet season, moderate wind and high humidity. Arabica beans prefers well drained volcanic soil, two hours of sunshine a day and shade, whether by cloud cover (as in Hawaii) by trellises (as in Brazil), or by naturally larger trees (as in Ethiopia). 

Melitta uses a wide range of premium coffee beans to acheive its signature flavor profiles. These beans come from countries such as Guatamala, Colombia, Kenya, Costa Rica, and Brazil.

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What method does Melitta use to decaffeinate coffee?

Melitta currently uses two methods of decaffeination. Our Café de Europa Riviera Sunset uses a water process: Unroasted coffee beans are immersed in heated water for several hours to remove the water-soluble caffeine present in the beans, as well as those coffee components that easily dissolve in water. The water is then drained from the beans and filtered or processed to remove the caffeine from the water. This decaffeinated water is then reintroduced to the coffee beans, allowing the flavor and aroma components to be absorbed by the coffee. Finally, the coffee is dried and ready for roasting.

Our Classic Blend Decaf coffee uses an Ethyl Acetate Decaffeination process: Ethyl acetate occurs naturally in many fruits and vegetables. The substance itself is a colorless liquid with a fruit-like odor. Unroasted coffee beans are soaked in the liquid to remove the caffeine, and the ethyl acetate and caffeine are then separated by evaporation. 
 

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What is the recommended measurement for coffee?

To brew Melitta's Extra Fine Grind Premium Coffees, start by using two level teaspoons for each 6 ounces of fresh water. Melitta coffee scoops help you measure your coffee perfectly! To receive a coffee scoop, please contact us at 888-635-4882.

Of course, depending on your personal preference in coffee strength and flavor, you may want to revise the measurements to suit your taste. See "Why is grind so important?" for more information about brewing the perfect cup of coffee.

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Why is grind so important?

Coffee should be ground to match the brewing process and the coffeemaker you are using. For example, slower brewing devices (urn, French press and percolator) need coarsely ground coffee, as the longer brewing process requires a slower extraction. If the coffee is ground incorrectly, you’ll get either very strong, thick coffee or very weak, thin coffee.

Coffee can be purchased already ground, or, if whole bean coffee is your choice, you'll use a mill or grinder to achieve the right grind. If you use a cone brewer, you should use an extra fine grind coffee such as Melitta Classic Blend or decaffeinated. Melitta Extra Fine Grind allows you to use less coffee to extract more flavor.

While we highly recommend the cone coffee making system, if you have a basket coffeemaker or use a percolator, you should use medium or coarse grind, respectively. The rule of thumb is the finer the grind, the more flavor you extract, using less coffee.

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What is the correct way to store coffee?

Always store your coffee in an airtight container away from direct light, heat and exposure to moisture. Ground coffee will begin staling soon after the package is opened, so storing it in an airtight container is crucial. An airtight container keeps out odors and protects the internal moisture of the coffee bean, in the case of whole bean. Direct light and heat will begin to degrade the coffee oils, and will affect the flavor and aroma properties. Melitta packaging goes a long way to ensure the freshness of coffee, but once the can or the bag is opened oxygen, light and heat will affect whole bean and ground coffee if not protected from these elements.  

To ensure at ­home freshness, coffee can be stored temporarily in opaque, tightly sealed canister and kept in a cabinet or pantry at room temperature. Coffee can also be stored in the refrigerator, with all same precautions taken. It is not advisable storing coffee in the freezer unless properly protected, airtight containers are crucial; freezing will negatively impact the natural oils and crystallize the moisture. If not properly protected ice particles will adversely affect the flavor and aroma qualities of the coffee.

To learn more, check out Tips to a Better Cup.

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Does Melitta coffee contain chicory, gluten or artificial flavors?

Melitta coffee products are 100% coffee with no additives. Melitta does produce and sell flavored coffees that contain artificial flavorings

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How are coffee beans graded?

Coffee beans are graded based on bean size, and total number of defects found in a sample. The standards for grading coffee are universal, and are used by producers, processors and roasters, and by the coffee commodity exchange. Other tests for the coffee include raw color, raw aroma, roasted aroma, roasted taste, moisture and density.
Melitta's coffee experts analyze the grade and quality of each delivery of coffee. After a full compliment of tests are performed, they make a decision regarding the overall quality of the coffee delivery. If the coffee is not consistent with Melitta's strict standards, the coffee is not used.

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What is caffeine?

Caffeine is a bitter, odorless white powder that occurs naturally in many plants commonly used in foods and beverages, including tea leaves, cocoa beans, cola nuts and coffee beans. Caffeine levels differ depending on the species of the bean.

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What is the difference between Melitta's Colombian Supreme and Classic Blend coffees?

Both these Melitta coffee products are made from premium coffee beans, fire roasted in small batches, ground extra fine in true European tradition and packaged with a vacuum seal for ultimate freshness. 

Melitta Colombian Supreme contains coffee predominantly grown in the country of Colombia, as well as other countries located in the Latin America region of the "Bean Belt." Colombian Supreme has a distinct richness with sharp acidity, and a pleasing mellow finish.

Melitta Classic Blend features a blend of premium coffees from several different countries and has a sharp acidity matched with an equally rich body and a clean finish.

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Are Melitta coffees kosher?

Melitta's canned, Cafe de Europa bagged, and single serve capsule coffee products are all certified kosher by the Orthodox Union. The Melitta roasting facility is inspected by a Rabbi representing the Orthodox Union every three months to ensure full compliance with kosher laws and restrictions.

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Do Melitta's flavored coffees contain sugar?

There is no added sugar in any of our flavored coffees.

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What is the difference between Melitta white and brown filter paper?

All of our filters are chlorine free, it is really about consumer preference. You will experience the same great tasting coffee using either product.

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I used the Melitta Store Locator to try to find a product in a store near me, but it looks like it isn't carried nearby. How can I get my grocer to carry my favorite Melitta product?

Please print, fill out, and bring one of the following Product Request Forms to the Store Manager of your preferred Grocery Store. The Product Request Forms, listed below, are for Melitta products that are most often searched for using our Store Locator.

Coffee Pod Request Form 

Coffee Filter Request Form 

If the product you seek is not included on one of these forms, please contact ConsumerRelations@Melitta.com or 888-635-4882 for assistance.

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